Terms of service

1. Who these terms are for

These terms apply to businesses that sign up for RentDeck to run a car rental or car sales website, take bookings and manage their fleet ("you"). By creating an account you accept them on behalf of your business.

Your customers book with you, not with RentDeck. Your rental agreement, prices, deposits and policies are between you and your customers.

2. Your account

Keep your sign-in details safe and give your team the roles they need. You are responsible for what happens in your account, including what your staff do.

You must be allowed to run a rental business where you operate, with the licences and insurance that requires.

3. Plans, trials and payment

Plans and add-ons are billed monthly or yearly in advance, at the prices shown when you subscribe. A card is needed to start the free trial; you are not charged until the trial ends, and you can cancel before then at no cost.

If a payment fails we will email you and retry. After the grace period your account becomes read-only until the payment goes through: your site stays up, but you can't make changes.

Prices may change with 30 days' notice by email; the change applies from your next billing period.

Domains you buy through RentDeck are paid for a year at a time and renew automatically unless you turn renewal off.

4. Payments from your customers

Online payments go through your own payment gateway account (for example WiPay or PowerTranz). RentDeck never sees or stores card numbers: customers enter them on the gateway's secure page. Fees, refunds and chargebacks are between you, your gateway and your customers.

RentDeck takes no commission on your bookings or on cars you sell.

5. Your content and your customers' data

You own your content (text, photos, logos) and your customers' data. You give RentDeck the permission it needs to host, show and process them to run the service.

You are the controller of your customers' personal data and RentDeck is your processor, as set out in the Data Processing Agreement, which is part of these terms.

Don't upload content you don't have the right to use, or anything unlawful, misleading or harmful. See the Acceptable use policy.

6. Listings, reviews and the directory

If you list your business on rentdeck.io/rent or your cars on rentdeck.io/buy, the information must be accurate and the cars available. RentDeck may hide listings that break these terms or that customers report.

Reviews come only from customers whose rental finished. You can reply to reviews and report them, but not edit or remove them; RentDeck removes reviews that are abusive, fake or not about the rental.

7. Availability and support

We work to keep RentDeck available around the clock and back up data every day, but we can't promise it will never be interrupted. We will tell you about planned maintenance in advance where we can.

Support is by email at support@rentdeck.io.

8. Ending the service

You can cancel at any time in Billing; your plan runs to the end of the period you paid for. You can download all your data in Business settings, and close the business there: your site goes offline straight away and everything is deleted 30 days later.

We may suspend an account that breaks these terms, puts customers at risk, or hasn't paid. Except in urgent cases we will warn you first and give you a chance to fix it.

9. Liability

RentDeck is provided as is. To the extent the law allows, RentDeck is not liable for indirect losses such as lost profits or lost bookings, and our total liability in any 12 months is limited to what you paid us in that time.

Nothing in these terms limits liability that can't be limited by law.

10. Changes and the law

We may update these terms. If a change matters, we will email account owners at least 30 days before it applies.

These terms are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction.

Questions: legal@rentdeck.io.